Support Center

Common Inquiries

01

How do I place an order?

To place an order, simply browse our curated collections of handbags, accessories, and lighting. Add your desired items to your shopping cart, then proceed to the secure checkout. You will be guided to provide your shipping address and select a payment method to complete your purchase.

02

What is your return policy?

We want you to be completely satisfied with your Velora Trading LLC purchase. We accept returns of unused and undamaged items within 30 days of delivery. For detailed instructions and eligibility, please refer to our dedicated Shipping & Returns page.

03

How should I care for my products?

To maintain the beauty and longevity of your items, gently wipe handbags and accessories with a soft, dry cloth. For decorative lamps, use a feather duster or a slightly damp, soft cloth. Always avoid abrasive cleaners or harsh chemicals to preserve their original finish.

04

How can I track my order?

Once your order has been processed and shipped from our facility, you will receive a shipping confirmation email. This email will include a unique tracking number and a link to the carrier's website, allowing you to monitor your shipment's journey in real-time.